We offer almost two decades of experience in delivering scalable 24/7 support & maintenance plans.
OpenText AMS from Ecodocx is an efficient way for customers to stay up to date on technology, have access to necessary skills, and address a range of issues related to application performance, health, cost, and risk.
Our customers benefit from having one point of contact for their entire OpenText solutions landscape, customizable support plans, smooth application administration, and maintenance in accordance with a consistent Service Level Agreement (SLA).
“Ecodocx has been wonderful in researching issues and providing reasonable solutions. We have not had this type of OpenText support in a very long time.“
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TONYA NASH,
Manager – Accounts Payable at Cleco
Our support services are delivered by a team of senior experts, that used to work for OpenText professional services and R&D. We are armed with decades of development experience and deep industry knowledge. This is how we bring unparalleled expertise and value to the table.
Our customers have access to a team of highly skilled OpenText certified consultants, developers, and architects. The team is scaled to handle peak loads and non-operational tasks resulting in greater flexibility, faster implementation times at all times.
Our managed service offering is tailored to customers that are hosting OpenText applications in their own data center(s), private cloud, or hybrid environment.
All OpenText managed support options offered by Ecodocx guarantee all the security and control that is expected from a trusted service provider with a team of certified experts.
Skip the hassles of recruiting, hiring, training, and managing in-house OpenText resources. Ecodocx takes care of every OpenText-related matter (e.g. new development, support, upgrades, patching), letting you focus on your core business objectives.
We offer OpenText managed support services for your Customer Experience, Content Services and Digital Process Automation Platforms. For more information – please visit our product page to learn more about our offering.
We offer a fixed monthly cost model that ensures predictable and known operating expenditure (OPEX) and reduced major capital expenditure (CAPEX).
Ecodocx provides custom support plans, and if needed round the clock support 365 days a year 24 hours a day to manage and support OpenText applications. All support is provided in accordance with the support contract and Service Level Agreement.
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We recognized that sometimes we get asked to do OpenText consulting when OpenText advisory is actually needed.