. OpenText Services | Why Ecodocx?

About Ecodocx



SMBs and Fortune 500 leaders around the globe choose Ecodocx for their OpenText projects. We offer best practices, intelligent technologies, leadership in custom solutions for different verticals, and two decades of innovation.


About Ecodocx

Ecodocx is a software development and consulting company as well as an independent OpenText and SAP service provider.

The company originated from a team of industry specialists with extensive experience leading the OpenText Professional Services and Research & Development divisions in the USA and Europe. They played a crucial role in the development of pivotal products, including OpenText Exstream (formerly known as StreamServe).

Ecodocx is headquartered in Boston, Massachusetts, USA, and has two delivery centers in Europe (Ukraine and Estonia).

We have a product focus on OpenText Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM), particularly with SAP, and an industry focus on utilities, healthcare, insurance, manufacturing, pharma, finance, energy, and telecommunications.

In the past twenty years, we’ve established strategic collaborations with numerous global industry frontrunners, including Sysco, McKesson, AmerisourceBergen, Ecolab, Continental Resources, New York Life Insurance, and major contributors in the Energy, Water, and Gas sectors, such as Sempra, SDG&E, Washington Gas, Puget Sound Energy, Snohomish County PUD, Oklahoma Gas and Electric. Additionally, we’ve partnered with over 100 other Fortune 500 corporations, as well as medium and large-scale enterprises.

Our comprehensive background, accumulated experience across various domains, and proactive “get the job done” approach make us the ideal partner for your upcoming OpenText solution implementation journey.





Get the Facts


60% of customers are fortune 500 leaders

Successfully Delivered Projects

100% customers stay with us after first  OpenTextproject

of Customers Stay Loyal after First Cooperation

60% of customers are fortune 500 leaders

of Customers are Fortune 500 Leaders

20 Years of Excellence in SAP/OpenText Industry

Years of Excellence in SAP/OpenText Industry




Ecodocx company history

Ecodocx was incorporated in 2009 by Tien-Tien Lai, a former StreamServe (now OpenText) employee. In 2012, Oleksandr Matichyn joined Ecodocx, after running an OpenText Global Services office in Europe for eight years. Together, they assembled an “all-star team” to deliver consulting services and business solutions to customers across many verticals around the world. As a result, most of Ecodocx’s team consists of employees, which used to work for OpenText Professional Services or R&D, before joining Ecodocx. 

The company currently has office locations in North America and Europe. The employees are tightly integrated, collaborate nimbly, and have earned a solid reputation for quality delivery and creativity with their client base.

Our team members are experienced in modern OpenText software development, installation, implementation, migration, customization, deployment, upgrade, integration, maintenance, and managed support methodologies.

Over the last two decades, our company built a strong customer base in the following industries: Utility, Insurance, Chemicals, Logistics, Manufacturing, Healthcare, Legal, and Public Sector. 




“We originate from a dream to assemble an “all-star team” that lasts. A company that lives on through succeeding generations and our customers’ successes. An intense organization, with a family atmosphere, eager and warm, demonstrating commitment with a cooperative spirit and a strong sense of teamwork.”, 




Business Values and Goals


Ecodocx office building in Boston Massachusetts on Milk Street

Focus on customers, drive innovation, promote teamwork and streamline sustainable success – are the foundation on which Ecodocx is built.  

“Ecodocx” stands for “economical documents”. We help companies around the globe to reduce document creation, distribution, management and archive costs by successfully digitizing and automating their business processes.

During each project, our experts become part of our customers’ team. We run a business analysis with each customer. This helps us to offer a tailored solution for each individual work process of every department of the company. We cooperate, help and support our customers even after all processes have been tested, all employees have been trained and all systems have gone live.