Insurers are under growing pressure to optimize claims processing, meet rising customer expectations, and adapt to ever-changing regulations. This has created a demand for software solutions that improve customer experience, streamline data exchange, digitize claims management, protect sensitive information, and reduce compliance risks. Did you know that insurers using Guidewire’s core platforms, such as PolicyCenter, ClaimCenter, and BillingCenter, can integrate with OpenText’s suite of products to address these challenges and more? This integration unlocks access to a comprehensive range of industry-leading solutions, delivering substantial advantages. Guidewire and OpenText – Better Together OpenText Exstream can be seamlessly integrated with Guidewire’s user interface, allowing for both batch and on-demand document generation and omnichannel delivery including web, email, print, and SMS. All customer communications can be previewed to ensure a seamless user experience across all channels ( mobile, tablet, and laptop). Batch processing is ideal for large volumes of documents, such as billing statements. These documents can be generated automatically based on specific triggers or schedules. On-demand generation enables users to create documents instantly as needed, like policy endorsements, claim letters, or quotes. On-demand letters can have editable and hard-coded parts. The editable parts can be adjusted by authorized employees, while the hard-coded parts will remain untouched to maintain consistent branding and the required legal and compliance language. This feature is particularly useful for ad-hoc requests and time-sensitive situations. Tip: if you are currently using multiple different solutions to create customer correspondence, and consider consolidating them, OpenText Exstream offers a variety of migration tools that speed up the process and reduce migration project cost. Ask us for more details. Guidewire and OpenText integration options – on-demand document generation When powered by AI (OpenText Experience Aviator), OpenText Exstream can help optimize messaging to increase content quality, and content production capacity, maintain brand consistency, and deliver tailored, fresh, and engaging communications to targeted audiences. Guidewire and OpenText Integration Options – AI-powered content generation OpenText Enterprise Content Management package complements Exstream by providing a centralized repository for document management and archiving. This integration allows organizations to: Store and retrieve documents created via Guidewire and 3rd party applications efficiently in Archive Center (part of the Content Suite package), ensuring easy access, and no information silos. User access level control allows authorized users to oversee each claim, policy or quote their team is processing and reassign workflow tasks when needed. This feature is particularly useful if a team member is unavailable due to illness or is handling a claim that requires more time, as not all claims demand the same level of effort to complete. Manage document versions and track changes over time. Full transparency for audit purposes. Implement robust security measures to protect sensitive information. Comply with regulatory requirements for document retention and accessibility. Guidewire and OpenText: document management When powered by AI (OpenText Content Aviator), Content Suite can speed up claim processing by providing claim analysis and resolution research assistance. Guidewire and OpenText Integration Options – AI-powered claim analysis OpenText Media Management empowers insurers to create, manage, and distribute marketing content efficiently while ensuring brand and style consistency across all customer communication channels. Key benefits include: Centralized content repository: Store and organize marketing assets, including images, videos, and brochures. Version control: Track changes to content and ensure that only approved versions are used. Collaboration: Facilitate teamwork and streamline content creation workflows. Guidewire and OpenText integration options – marketing asset management When powered by AI (OpenText Experience Aviator), OpenText Media Management can be used to generate inspirational images using textual sentences, which can be sent to creatives to produce digital media. This is a seamless integration into workflow capabilities and tracks inspirations via metadata for efficient management of AI-generated images (such as deleting or watermarking at the end of workflow). OpenText TeamSite in combination with AppWorks enables insurers to create low-code self-service portals that allow customers to access information and perform tasks online without having to call the callcenter. Examples of self-service portals include: Claim submission: Customers can file claims directly through the portal, reducing processing time and improving customer satisfaction. Document management: By integrating with OpenText Archive Center, insurers can offer policyholders a centralized platform where they can access all their policy details, claims history, and past communications in one place. Guidewire and OpenText integration options – claim submission portal Together, these OpenText solutions offer a comprehensive solution for organizations looking to optimize their document workflows within the Guidewire ecosystem. By leveraging these tools, businesses can reduce manual effort, improve accuracy, and enhance overall efficiency. Eager to learn more? Contact us and schedule a one-on-one consulting session with one of our experts.
