. OpenText Services | Why Ecodocx?

About Ecodocx

 

 

 

Get the Facts

 

60% of customers are fortune 500 leaders

Successfully Delivered Projects

100% customers stay with us after first  OpenTextproject

of Customers Stay Loyal after First Cooperation

60% of customers are fortune 500 leaders

of Customers are Fortune 500 Leaders

20 Years of Excellence in SAP/OpenText Industry

Years of Excellence in SAP/OpenText Industry

 

 

 

 

SMBs and Fortune 500 leaders around the globe choose Ecodocx for their OpenText projects. We offer best practices, intelligent technologies, leadership in custom solutions for different verticals, and two decades of innovation.

 

About Ecodocx

Founded in 2009 by Tien-Tien Lai, a former leader of StreamServe (now OpenText), Ecodocx was built on a mission to assemble an “all-star team” of industry experts.

With over 20 years of industry experience and a strong background in leading OpenText Professional Services and R&D teams in the United States and Europe, our team has been instrumental in the development of key products including OpenText Exstream (formerly StreamServe) and Output Server (formerly Output Center).

Headquartered in Boston, Massachusetts, Ecodocx is a specialized software development and consulting company and an independent service provider for OpenText services. With a product focus on OpenText Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM) – particularly with SAP integrations – we support industries such as utilities, healthcare, insurance, manufacturing, pharmaceuticals, finance and telecommunications.

Our experts in North America and Europe take a collaborative and agile approach, consistently delivering quality and innovation that our customers can rely on. Our team is highly skilled in handling modern OpenText software solutions, including development, installation, implementation, migration, customization, deployment, upgrades, integration, maintenance, and managed support.

Over the past twenty years, Ecodocx has built trusted partnerships with leading global companies including Sysco, McKesson, AmerisourceBergen, Ecolab, Continental Resources, New York Life Insurance, and major energy companies such as Sempra, SDG&E, Washington Gas, Puget Sound Energy, Snohomish County PUD, and Oklahoma Gas and Electric. We have also worked with over 100 Fortune 500 companies and various mid-sized and large enterprises.

Our extensive expertise, cross-industry experience, and proactive “get the job done” mentality make Ecodocx the ideal partner for your OpenText solution journey.

 

 

“We originate from a dream to assemble an “all-star team” that lasts. A company that lives on through succeeding generations and our customers’ successes. An intense organization, with a family atmosphere, eager and warm, demonstrating commitment with a cooperative spirit and a strong sense of teamwork.”, 

 

TIEN-TIEN LAI, PARTNER AT ECODOCX

 

Business Values and Goals

 

Ecodocx office building in Boston Massachusetts on Milk Street

Focus on customers, drive innovation, promote teamwork and streamline sustainable success – are the foundation on which Ecodocx is built.  

“Ecodocx” stands for “economical documents”. We help companies around the globe to reduce document creation, distribution, management and archive costs by successfully digitizing and automating their business processes.

During each project, our experts become part of our customers’ team. We run a business analysis with each customer. This helps us to offer a tailored solution for each individual work process of every department of the company. We cooperate, help and support our customers even after all processes have been tested, all employees have been trained and all systems have gone live.