The Solution

Following a thorough evaluation of available OpenText support providers, Cleco selected Ecodocx as their long-term partner. This decision was based on a successful past collaboration and Ecodocx’s proven expertise in OpenText solutions.

Ecodocx became Cleco’s dedicated OpenText team. Key Services Provided:

• OpenText Advisory: A dedicated team of OpenText specialists guides Cleco to fully utilize existing solutions, explore new features, replacing legacy or home-grown software with out-of-the-box functionality of already purchased OpenText solutions. Sharing industry best practices and leveraging 20+ years of experience to maximize Cleco’s investment. Helping gain maximum ROI from their strategic investments in OpenText solutions.
• Proactive System Support: Regular system monitoring and preventive maintenance to minimize the risk of system errors or downtime. Ensuring uninterrupted system operation and prompt resolution of any issues
• Reactive System Support: Prompt resolution of any incidents reported by users or identified during monitoring.
• Patching, Updates, and Upgrades: Ensuring compatibility and security by applying updates efficiently. Keeping Cleco’s OpenText environment current and optimized.
• Knowledge transfer: Educating Cleco on the features and functionality of existing software and the latest updates. Sharing information that is relevant to Cleco based on their requirements and system usage. 
• System Enhancements: Making changes to existing solutions in accordance to current business needs and industry best practices. Provide new development services.

This comprehensive partnership allowed Cleco to address past challenges like internal expertise limitations and slow support ticket resolution times. Ecodocx’s specialized knowledge and dedication helped Cleco stabilize its OpenText environment, improve performance, and unlock the full potential of its investment.