. Case Study: Sysco | OpenText Upgrade and Move to Cloud | Ecodocx

Case Study: Sysco

Upgrade to OpenText Exstream 16.x | Upgrade of OpenText Archiving and Document Access to 16.x | Move to AWS Cloud |



Industry: Food Service | Customer: Sysco | Solutions: OpenText Exstream, OpenText Output Manager (VPOM), OpenText Archiving and Document Access


Sysco teams up with Ecodocx to upgrade OpenText upgrade and move to AWS cloud project. Project goal: implement new technologies to provide fast and regulatory compliant food and beverage distribution


sysco: opentext upgrade and move to cloud case study

About Sysco

Sysco is the global leader in selling and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries.

With more than 600,000 clients, the company operates in approximately 330 distribution facilities worldwide, providing service to over 90 countries. Sysco is ranked No. 54 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.




Case Study: Sysco Upgrades to OpenText Exstream 16

Watch this recording featuring Bojan Elez from Sysco talking about OpenText Exstream upgrade, custom VPOM dashboard development and move to AWS cloud project.



sysco leading food and beverage distributor recognized end of support of opentext products

The Challenge

As a Fortune 100 leader and the world’s largest food distributor, Sysco must always run on the latest supported software solutions in order to stay compliant to industry standards and regulations.

Sysco recognized that their OpenText CCM and ECM solutions were running out of product support lifecycle. 

As the company prints large amounts of distribution documents (so-called “Driver Ready Packs”) on an ad hoc basis in very small time windows, they couldn’t risk getting a fine because of a delay caused by a system outage of a legacy solution.

On the other hand, Sysco decided to modernize the apps and accelerated time-to-market by moving Microsoft Workloads, as well as OpenText Document Presentment and Archiving (ADA) to a private cloud provided by Amazon Web Services (AWS).



Customer Testimonial


“For us at Sysco, the learning and improvement process never stops. We are always looking for new avenues of improvements. In all these years, OpenText has always been a great product vendor by continuing to add all these new features to the products.

And Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”


Bojan Elez,

CCM and EOM Solution Architecture and Administration at Sysco




opentext implementation for food and beverage distributor

The Solution

The current team members of Ecodocx supported Sysco from day 1 of their journey as OpenText customer. As for now, Sysco Foods, a Fortune 100 company and industry leader, is one of our most loyal customers.

Because of our long-lasting and tight cooperation and the team’s strong expertise in delivering professional services and custom development services, Sysco turned to the team of Ecodocx and asked to support them during this project. The team of Ecodocx provided a wide range of services:

OpenText Upgrade

Provided end-to-end upgrade from OpenText StreamServe 5.6.2 to OpenText Exstream 16.x, and OpenText Archiving and Document Access from 10.5 to 16.x . In additino, the team helped to enhance existing OpenText print jobs and projects in OpenText Exstream.

Move OpenText Exstream to AWS Cloud

In order to save time and resources, Ecodocx combined the upgrade and move to cloud project stages. This allowed both teams to eliminate duplicated project stages. As a result, tighter integration and better performance between the OpenText products could be achieved.

Solution Integration with 3rd party

Sysco replaced their ERP system used for invoice management. the upgraded solution was connected to the new ERP system.





sysco case study: Results and Business Benefits

Results and Business Benefits

Ecodocx helped Sysco to run on latest and supported solutions, get a 360-degree view of all document production processes, stay regulatory compliant and minimize the risk of system shutdowns and related fines.

On one hand, the company can now take advantage of many new features and streamlined processes, including out of the box version tracking system (Common Asses Services CAS), job tracking application (Supervisor), new marketing campaign functionality, and improved on-demand document generation.

By moving its business-critical to AWS, Sysco has improved application performance and modernized its applications in ways it couldn’t before, speeding up time-to-market and allowing them to focus on their core mission of efficient food distribution.

Ecodocx assisted Sysco while upgrading and moving their document production, job monitoring and archiving processes to the cloud. As of now, Ecodocx continues to assist Sysco in enhancing existing and new Document Presentment projects and moving them to AWS.




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