OpenText Services for Utilities
Helping Energy, Water and Gas Companies Do More With Less
Helping Energy, Water and Gas Companies Do More With Less
Ecodocx is a leader in providing OpenText services to Energy & Utility (E&U) organizations, particularly SAP customers. We provide this to key players in Energy, Water and Gas and across the entire portfolio from Generation, Transmission, Distribution and Retail.
Over the last two decades, we’ve been focusing on helping Electricity, Gas, and Water Utility providers to make the most of their investment into SAP and OpenText solutions by providing premium high-quality implementation, upgrade, development, training, managed support, and advisory services.
We tightly cooperate with SAP/OpenText product managers, professional service teams, and support teams, and we’re often invited into projects because of our deep expertise.
While both SAP and OpenText, have divisions that can implement their respective solutions, we at Ecodocx, are a pure service company. Therefore, we take the time to understand the challenges Utility providers face, bring best practice approaches, and make sure our customers get the most out of their investment in SAP and OpenText software products.
Contact us Supported OpenText products OpenText services
Make onboarding processes for new services or products easy and convenient for your existing and new customers by using smart e-forms that are pre-populated with your customers’ data and e-signatures, e-payments.
OpenText Exstream >
OpenText Document Presentment for SAP >
OpenText Document Presentment Live for SAP >
OpenText Extended ECM for SAP >
Reduce monthly invoice processing time and engage your customers with modern and innovative processes that include a customer portal with interactive and e-signature capabilities. Automate account payable invoice-related business processes and eliminate duplicate payments, payment delays, and fines.
OpenText Vendor Invoice Management for SAP >
OpenText Extended ECM for SAP >
OpenText Exstream >
Use data from multiple sources (SAP CRM, SAP C4C, SAP Hybris, SuccessFactors, billing systems, customer service, etc) to run relevant upsell and cross-sell campaigns tailored to their unique interests and needs.
Reduce call center call volumes by providing up to date bill information in an easy-to-understand format with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate meter usage information.
While call centers remain a core sales touchpoint in the utility industry, today’s customers are “always on” social media platforms, websites, and mobile sources, including smartphones and tablets, which are now critical sources of information for customers. Messaging must be consistent across all channels.
OpenText Exstream (Empower Editor, Content Author) >
Manage the creation, approval, storage, and archive of all your documents, including bills, reports, statements, letters, and even engineering drawings in a single, authoritative repository. Automate the records management process.
OpenText Extended ECM for SAP >
OpenText Extended ECM for Engineering>
OpenText Archving and Document Access for SAP >
OpenText Content Suite >
A Step-by-Step Guide to
Omnichannel Customer Experience Management
“54% of consumers feel more loyal to brands that show a deep understanding of their preferences and priorities.” – Wunderman Technologies
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