Customer Communications Management (CCM) and Document Automation Solutions
Smart document automation - leave nothing to chance
Smart document automation - leave nothing to chance
Excellent service and memorable experiences
during each customer interaction
Ecodocx’s Customer Communications Management solutions make it easy to control document related work processes and keep in touch with customers by using everyday tools like email, phone, SMS, fax, and internet. Our technologies are developed to help you meet your customer’s specific needs and to deliver custom-tailored solutions for automated document generation, editing, approving, control, sorting and bundling, post-processing, output, and delivery, storage.
With more than 4,000 installations worldwide, our solutions have been used in a variety of industries to power the transformation of all types of data, in whatever file sources, formats, and systems, into relevant and insightful customer communications.
With on-premises, cloud and hybrid deployment options, our solutions are scalable to fit the needs of any department or complex enterprise environment. And, their architecture allows easy integration with core business systems to speed up key business processes.
Intelligent e-forms
Capture and access critical information on the go
Regardless of whether delivery notes, inspection forms, shipping documents, patient records or process audit – in the field of logistics, transport, warehousing, healthcare, insurance, engineering or construction paper-based documents occur in large quantities.
To minimize manual steps, intelligent forms can automatically fill out required fields with data from the business systems.
With our solutions, you can capture data from your forms, extract the required values, verify them if required and then forward the data to the respective backend systems. At the same time, the documents can be archived.
Related Blog Posts:
3 Successful Examples of e-Forms in Insurance
5 Reasons to Use e-Forms in Healthcare
Making powerful statements
that bring your message on point
Turn actionable insights, billing, and analytics data into more relevant and impactful communications. From what’s on the envelope to inside the envelope, you can now have more customized content that has been recognized by Fortune 200 leaders.
Did you know, the more you personalize the communication with your customers (bills, statements, quotes, special offers), the more connected they feel to your brand. This is where customer loyalty begins and your revenue starts to increase.
Our solutions offer your employees a flexible editing environment with a secure user access level control that allows users to interactively personalize communications while streamlining the consistent use of approved content within brand guidelines, using notifications, warnings, coupons, special offers, ads etc. This drastically reduces administrative work and helps increasing brand integrity.
Typically, this module allows combining existing transaction documents with personalized interactive content based on different rules set by the company’s employees. This way, the content, size, shape of interactive ads can be set based on customer and/or transaction type, document specification etc. Documents can be generated and printed/sent or returned to the user immediately, or be sent to the approved section.
Related blog post: Bills Can Make or Break Customer Experience
Rely on smart omnichannel communications
Quickly create, approve communications from a single platform. Deliver customer correspondence using the customer’s preferred channel. Create alternative delivery channels (e.g. select to paper mail if an email couldn’t be delivered).
Streamline processes and drive efficiency
Eliminate the need for multiple siloed teams. Automate and re-purpose smart templates and documents to save time, money and the need for technical resources. Proven integration with legacy systems
Empower business users and gain visibility
Empower business users to make content changes. Reduce demand on IT staff. Faster review and approval processes. Guide customer service representatives through every interaction.
Improve time-to-market
Leverage existing data and create personalized omnichannel communications. Automate and speed up onboarding processes with data pre-populated from your databases.
Create a personal experience
Get the right messages at the right time through the right channel to your customers. Deliver interactive and device-friendly notices, letters and statements. Run cross-sell and upsell campaigns tailored to the unique needs of your customers.
Stay regulatory compliant
Respond to regulatory changes and mandates quickly with the flexibility of editing content and templates as well as adhering to accessibility requirements. Let compliance personnel manage, track and approve communications quickly and easily, and lock down certain parts of documents.